ref: Optimazation_Controls - Power Answer Center
Class,
CIR is a Customer Issue Resolution process that we use in our department - to identify and resolve customer issues. This internal process will interface and work with existing processes. This is a Software Defect Tracking system mechanism that utilizes when no process exists or the case submitter needs additional support and visibility to satisfy a potential customer problem or issue. The customer/our service team/PM opens a CIR which then channels or gets to functional leads. This was formulated in mind with creating value for our business department proportional to our ability to grow. Satisfied customers will reward us with orders for more products and services fueling our growth.
Do you think that elaborates one of the knowledge codification/sharing techniques in class?
-Murtaza Ali
Murtaza,
ReplyDeleteI do think that this system is indeed an example of knowledge codification/sharing techniques. It is essential to have such a tool in order to help providers and customers alike, the former in offering clear steps as to how the problem can be fixed, ( thus utilizing available knowledge) and to the latter in resolving problems and retaining customers for the future. This is a very useful tool, thanks for your contribution :)
Nayla